Last updated: 2026
PrepPool sells digital practice exams and downloadable study materials. Due to the nature of digital products, special refund conditions apply.
Digital Product Refund Eligibility
We offer a 7-day refund guarantee under the following conditions:
You may request a refund if:
- You accidentally purchased the wrong product
- You experience technical issues accessing files
- Product was not delivered after purchase
- Duplicate purchase occurred
Refund requests must be submitted within 7 days of purchase.
Non-Refundable Situations
Because our products are digital and instantly accessible, refunds may not be granted if:
- Product has been downloaded multiple times
- Significant portion of content has been accessed
- Request is made after 7 days
- Abuse of refund policy is suspected
However, we always aim for fair support and will review each case individually.
How to Request a Refund
To request a refund, contact:
Email: [email protected]
Include:
- Order number
- Purchase email
- Reason for refund
Our support team responds within 24–48 hours.
Processing Time
Approved refunds are processed within 3–7 business days to the original payment method.
Contact Information
PrepPool
Email: [email protected]
Website: https://www.preppool.com
Serving students globally
By purchasing from PrepPool, you acknowledge that you are buying independent practice materials for preparation purposes only and not official exam products.